FAQ

Ordering

At FunNook, we know the excitement of waiting for a new toy—whether it’s a vibrant building set for a weekend project, a snuggly plush companion for bedtime, or an interactive puzzle to spark little ones’ curiosity. That’s why our team works diligently to process and package each order with care, ensuring every toy arrives ready to delight.

Most everyday toys, like basic action figures, simple board games, or small stuffed animals, are inspected, wrapped in soft, child-safe padding, and packed into sturdy boxes within 1–2 working days. We avoid excessive plastic packaging, opting for recyclable materials to keep both the toy and the planet protected. For more intricate items that need extra attention—such as large playsets with multiple pieces, battery-operated toys with delicate electronics, or hand-painted wooden puzzles—processing times may extend to 3–4 working days. This extra time lets our team verify that all components are included, check for secure assembly, and test functionality (like lights or sounds) to ensure they work perfectly right out of the box. We want every toy to withstand hours of imaginative play and bring endless smiles.

Please note: Orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed on the next business day. Once your package ships, we’ll send a confirmation email with a tracking number, so you can follow its journey and count down to the excited squeals of unboxing day.

FunNook delivers toys to families all over the world, ensuring that kids across the globe can enjoy our playful collection. Whether you’re in a bustling city, a quiet suburb, or a cozy rural town, we’ll make sure your new toys reach you safely.

Shipping times vary by location: Most orders within North America and Europe arrive in 5–10 working days, while international deliveries to Asia, Australia, and other regions typically take 10–15 working days. These are estimates—delays can occur due to customs processing (many countries have strict safety checks for children’s products), local postal disruptions, or unexpected events like weather issues, which are beyond our control.

For orders shipped outside our base country, keep in mind you may be responsible for additional customs fees, import taxes, or duties. These charges are set by your country’s regulations (not FunNook) and depend on factors like the toy’s value, material, or intended age group. We recommend checking with your local customs office before ordering to avoid surprises.

Your satisfaction—and your child’s happiness—is our top priority. If you have questions about your order—whether you need to track a shipment, check stock for a specific toy, adjust your order (like swapping a color or size), or clarify delivery times—our customer service team is here to help.

The best way to reach us is through the contact form on our “Contact Us” page. Include your order number, a brief description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues—like a last-minute change to a birthday gift order—use our live chat feature during business hours, where a representative will assist you promptly.

Product

At FunNook, we believe toys should be safe, durable, and kind to the planet. That’s why we source materials ethically and sustainably, with a focus on child safety, quality, and supporting local communities.

A large portion of our toy materials—from non-toxic plastics and organic fabrics (for plush toys) to sustainably harvested wood (for puzzles and building sets)—comes from trusted local suppliers. This reduces our carbon footprint by cutting down on transportation and supports local artisans and small businesses, who share our commitment to crafting safe, high-quality products.

For specialized materials (like BPA-free plastics, washable and hypoallergenic fabrics, or eco-friendly water-based dyes), we partner with global suppliers who meet strict safety standards (including ASTM and EN71 certifications, widely recognized for children’s product safety). Every material undergoes rigorous testing to ensure it’s free of harmful chemicals, durable enough for rough play, and safe for kids of all ages. We want parents to feel confident that their child’s new toy is as safe as it is fun.

We work hard to make sure product images on our site match the true colors of our toys, so you know exactly what to expect. Our photography team uses professional lighting and high-res cameras to capture vibrant, true-to-life hues—from the bright red of a fire truck to the soft pastels of a stuffed unicorn or the bold patterns of a puzzle.

That said, slight color differences can happen. These may come from small variations in material batches (especially with hand-painted items, where minor differences add to their uniqueness) or differences in monitor settings (brightness, contrast, or screen calibration can affect how colors appear). Rest assured, these differences are minor and won’t take away from the toy’s appeal. If you’re unsure—say, you want to match a toy to a party theme—contact our team for extra photos.

Returns

We want both you and your child to love every toy from FunNook. For full details—including timelines, rules, and step-by-step instructions—visit our “Returns & Exchanges” page.

In short: Most unused, unopened toys can be returned within 30 days of delivery, as long as they’re in original condition with tags, packaging, and any accessories (like instruction manuals or small parts) included. Custom items (like personalized stuffed animals with a child’s name) have specific guidelines, noted on their product pages.

We take great care to package every toy securely—using padded boxes for fragile items (like glass marbles or electronic toys) and secure wrapping for small parts—to ensure they arrive in perfect condition. But if a toy arrives damaged, defective, or missing parts (e.g., a broken wheel, a non-functioning battery compartment, or a missing puzzle piece), please notify us immediately.

To fix this quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the issue, and a copy of the delivery note. Our team will review your claim promptly and arrange a replacement, a repair kit (for fixable issues), or a full refund—whichever you prefer—at no cost to you. If we need the damaged item back for inspection, we’ll cover return shipping.

Payment

Unfortunately, FunNook does not offer cash on delivery (COD). This helps us keep transactions secure and efficient—COD can cause delays, errors, or extra costs that might disappoint little ones waiting for their new toy.

Instead, we provide a variety of convenient payment options, including major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets like PayPal and Apple Pay. All transactions are protected by top encryption, so your payment details stay safe. These methods also make returns or refunds smoother if needed.

Yes! We’ve partnered with Afterpay to offer flexible payment options for customers worldwide, including those in Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks—no hidden fees if you pay on time.

This option works for most toys, making it easy to stock up on birthday gifts, holiday presents, or everyday play essentials without waiting. Just pick Afterpay at checkout, create an account (or log in), and follow the steps to complete your order. Your toys will ship as usual, so the fun can start sooner while you manage payments on a schedule that works for your family.